Gleamr Satisfaction Guarantee

Effective date: October 23, 2026

We want you to feel good about your clean—and comfortable telling us if an agreed task needs another look.

Tell us by the next office business day

Report a cleaning deficiency by 5:00 p.m. Pacific Time on the next office business day following your service.

Our office business days are Monday–Friday, excluding announced office holidays. Office hours are 9:00 a.m.–5:00 p.m. Pacific Time. A Saturday cleaning appointment does not make Saturday an office business day. We communicate office closures through our website or service communications; an unannounced closure will not shorten your reporting time.

For example, a Friday cleaning normally has a Monday 5:00 p.m. deadline. If Monday is an announced office holiday, the deadline moves to 5:00 p.m. on the next office business day.

Receipt time counts. You may contact us outside office hours. If your report arrives before the deadline, it remains timely even if we read or answer it later.

How to report a concern

Email hello@gleamr.pro, call or text the business at 909-326-0292 where texting is available, or use the customer portal's supported service-concern channel. Include your name, service address, date, and the area or task that needs attention. Photos are helpful when available, but not having a photo does not automatically invalidate your report. If a channel fails, try another listed channel and keep a record of the attempt.

What happens next

We review your concern against the agreed scope and ask for reasonable details if needed. For a valid cleaning deficiency, an appropriate response may include a corrective cleaning of the affected work at no additional charge. We coordinate access and a reasonable time with you and aim to respond within two office business days.

A corrective visit addresses the affected tasks in the original scope; it does not add a new full-home clean or unrelated extras. If a return visit is impracticable or does not resolve the concern, we discuss an appropriate resolution based on the circumstances and applicable law.

What is covered

The guarantee covers cleaning deficiencies in work included in the completed appointment. It does not add unbooked tasks or cover new dirt after the visit, inaccessible areas, disclosed exclusions, permanent marks, wear, or results ordinary cleaning cannot achieve. We review uncertain situations rather than automatically rejecting them.

This is not an automatic full-refund promise. It does not remove any refund or remedy required by law. Damage, missing-property, and personal-injury concerns are reviewed separately; this cleaning-report deadline does not shorten statutory rights or applicable claim periods. No remedy you are entitled to depends on a positive review or removal of honest criticism.

See our Terms of Service and preparation guide for the scope and conditions of your visit.